Kiddiewinks Soft Play FAQ's

If you don't find the answer to your question below, don't worry, give one of the team a call on 01708 760 714 or drop us an email at enquiries@kiddiewinkssoftplay.com and we'll be happy to help out.

  • We encourage parents and children to use the hand sanitiser upon entry and regularly throughout their time with us, sanitiser stations are situated around the area

  • We will take the temperature of each parent and child prior to entry. If you are found to have a temperature we reserve the right to refuse entry and give you a free return voucher

  • No mask No entry unless proof of exemption is produced at the main entrance.

  • Masks and socks must be worn at all times by parents whilst in Kiddiewinks.

  • You are entitled to a 1 hour session (just for now hours will be increased soon!)

  • You will be given a 5 min warning before the end of the session to allow parents to retrieve their children and place shoes on ready to leave so we can clean prior to the next session

  • Parents are encouraged to play with their children on the equipment and help with social distancing where possible

  • If your child requires the toilet please sanitise upon re-entering the play structure

  • Drinks only being served (just for now) no eating whilst inside including parents and children, however we do have 4 cafes open that you can visit before or after your one hour play session.

  • The cleaning is our priority for everyone’s safety please help us keep you all as safe as possible.

  • Use of hygiene screens at our reception desk

  • Restricted occupancy numbers for safety reasons, we hope you understand and appreciate this is for everyone’s safety

  • Online payment and pre-bookings only

  • All tables and chairs at the required social distance apart

9.15 – 6 pm (last admission 5 pm) Monday to Saturday

10 am – 4 pm (last admission 3 pm) Sunday

To get the most out of your visit why not make it an early start or a teatime visit? 11am until 4:30pm are the busiest times especially during the winter months.

Don't worry, we're air conditioned so your little ones will stay cool whilst playing.

Both children and adults must be wearing socks whilst on the main playframe and in the toddler area.

Clothes with cords that could get caught in the play equipment should not be worn in the play area.

Yes. Mini – winks strictly up to the age of 3 years old ONLY. The main playframe is designed for children 3 years to 8 years old and over up to 1.48m tall.
Adults are allowed on the playframe for supervision purposes only if required.
Children in excess of the 1.48m height restriction are not allowed on the play frame even for supervisory purposes.
The seperate toddler area is strictly for 3's and under only with adult supervision at all times. Please note, older children are not permitted to supervise or play with younger children in the Toddler Area.

Leaving Kiddiewinks is permitted only to use the adjacent toilets with your child as security is of utmost importance to everyone using the play area.

 

Yes. The main playframe is designed for children aged 3 years to 8 years and up to a maximum height of 1.48cm. Adults are allowed on the playframe for supervision purposes only if required.

Children in excess of the 1.48m height restriction are not allowed on the play frame even for supervisory purposes.

At quieter times, children aged under 4 may play on the main playframe with adult supervision at all times. The slides are not recommended for this age group.

The Mini Winks designated toddler area is strictly for 3's and under only with adult supervision at all times. Please note, older children are not permitted to supervise or play with younger children in the Toddler Area.

We wont tolerate bad behaviour, we are fair but may ask you to leave if a situation becomes unacceptable.

Entry will be refused to any person we consider is under the influence of drugs or alcohol.

The venue is strictly no smoking, no drinking alcohol, no drugs and no vaping.

Kiddiewinks Soft Play is designed for 0-8 years old. The under 3s have their own separate area. Height resitriction of 1.48m.

Only drinks and packaged snacks purchased from the eateries within the shopping hall are to be consumed within the play areas designated seating area, no meals. Hot drinks are to be served in takeaway cups with a lid firmly in place.

No food or drink is permitted in the the soft play equipment areas.

There is a large multistory car park linked via a covered bridge to the Romford Shopping Hall.
You'll also find plenty of metered parking in the market area on non market days. Please note that due to the outdoor market in the Market Place, on Wednesdays, Fridays and Satuardays there is no parking in the Market Place
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An adult is classed as a parent or guardian over the age of 18 and this is for the safety and security of the children.

We run peak and off peak prices – these are increased at the weekends and school holidays. For a full price list click here….